AxureBoutique sells digital products, so they cannot be returned like physical goods. Refund requests are reviewed under the rules below.
To request a refund, email service@axureboutique.com. Include the email address used for the order, your order number, and the product name so we can review your request promptly.
Before requesting a refund
If you are experiencing a technical issue, please contact the product author for help first. Refund requests are accepted within 30 days of purchase, and approved refunds have no service fee.
When a refund may be approved
- You cannot download the product you purchased.
- The product is materially different from its description or does not work as described.
- The product contains a security vulnerability.
- The downloaded files do not match the product demonstration.
- Support was promised on the product page but was not provided.
When a refund is generally not available
- You changed your mind after downloading the product.
- The product did not meet your expectations or you consider its quality insufficient.
- You purchased the wrong product.
- The product is incompatible with your software version.
- The product was removed and can no longer be accessed. We recommend downloading and saving purchased files promptly.
Each request is reviewed individually. If you have questions, please contact AxureBoutique support.