Support

Frequently Asked Questions (FAQ)

Answers about Axure RP compatibility, product licenses, updates, invoices, support, education discounts, and usage limits.

Buy

What license should I buy?

If you use it for yourself or only for one person, please buy an individual license. If you use it for no more than 5 people, please buy an agency license. If you use it for more than 5 people, please buy an enterprise license.

What version of Axure RP do I need?

Generally speaking, you need 9 or up version of Axure RP. Requirements are listed on each product detail page.

Do you offer discounts to schools, teachers or students?

Yes. We are happy to help educational institutions and students.Please send an email to us through the school's email account.Please tell us who you are and what products you need.

Can I upgrade my License for more users?

Yes, you can upgrade your Individual or Agency License to a higher-level license, such as Agency or Enterprise, to accommodate more users. Simply pay the price difference and enjoy expanded usage. Contact our customer support for assistance.

Use

What should I do if I encounter problems in using the product, or I don't know how to use the product?

Email the author directly. On the product page, click the author's Avatar to find the author's email address. If it is the work of provided by AxureBoutique, please email us directly.

Where do I get product updates?

If you buy our products. You can download an updated version of this product directly on the product download page.

Why does the message on the library pane keep showing 'loading' after I choose to load the Library.

After you choose to load the Library, the loading message on the panel keeps appearing. This could be due to your computer's cache not being cleared. If you are using a Windows system, the folder path is usually C:\Users\xxxx\appData\Local\Axure\Axure-9(or 10)-0\cache. Please try clearing the cache by navigating to that path and deleting the cache files. After clearing the cache, try loading the Library again to see if the issue is resolved. If the problem persists, please let me know, and I'll do my best to assist you further.

Service

Can I get a receipt or invoice?

Yes. If you need a receipt or invoice, please send it to service@axureboutique.com.

Limit

Can I resell the product to others?

No, you can't. The copyright of this product belongs to the author.